Na99 Privacy Policy — Our Commitment to Protecting Your Information

Na99 is a trusted online betting platform in Bangladesh. We believe your personal data belongs to you — and protecting it is our responsibility. This Privacy Policy explains what information is collected when you use the na99 platform, how it is used, and the measures we take to keep it secure.

By registering with na99 or using the platform, you agree to this Privacy Policy. This policy governs our Terms & Conditions We recommend reading this alongside our

We understand that data security is a serious concern in the digital age. That is why na99 was built with user privacy at its core from day one. Every process we run adheres to international data protection standards.

Certain personal information is collected to operate the na99 platform. This information is used solely to provide services to you. A full breakdown is provided below:

No information beyond what is listed above is collected. We will never ask for your bank PIN, password, or any unnecessarily sensitive details. If anyone claims to represent na99 and requests such information, treat it as suspected fraud.

Na99 uses the data it collects only for specific, legitimate purposes. Every reason your data is used is clearly outlined below so you have the full picture:

1. Account Management: Your information is used for registration, login, identity verification, and account security.
2. Payment Processing: To securely process deposits and withdrawals and to prevent money laundering.
3. Customer Support: To help resolve your issues and provide relevant support.
4. Platform Improvement: To analyze user experience and improve the na99 app and website.
5. Promotional Communications: With your consent, to send you updates on bonuses, promotions, and new features.
6. Legal Obligations: To meet applicable legal and regulatory requirements.
7. Fraud Prevention: To detect suspicious activity and maintain platform security.

Na99 does not generally share your personal information with anyone. However, in certain limited circumstances, it may be necessary to share specific data with trusted parties:

• Payment Processors: Transaction data is shared with bKash, Nagad, and Rocket as necessary to process payments. These providers maintain their own strict privacy policies.
• Identity Verification Services: With licensed verification services to confirm your identity during the KYC process.
• Law Enforcement Authorities: Information may be disclosed when required by court order or legal obligation.
• Technology Service Providers: Server hosting and cybersecurity providers receive only the limited data necessary to perform their specific services.

All third parties with whom data is shared are bound by strict confidentiality agreements with na99. They are only permitted to use the data received for the specified purpose.

Na99 uses cookies and similar technologies on its website and app to enhance your browsing experience and keep our services secure.

• Essential Cookies: To maintain login sessions and platform security. Without these, the site will not function correctly.
• Performance Cookies: Anonymous data is collected to understand which parts of the site are being used and how.
• Functionality Cookies: To remember your preferred language, region, and settings.
• Analytics Cookies: Used to analyze user behavior for platform improvement.

You can manage cookies through most browsers. However, disabling essential cookies may prevent certain features of na99 from working properly.

Na99 uses industry-leading technology and practices to keep your data secure. Our security infrastructure is built on the following layers:

• 256-bit SSL/TLS Encryption: Every data transmission is fully encrypted.
• Database Encryption: All stored personal data is kept in encrypted form.
• Firewall & DDoS Protection: Advanced technology to protect our servers against external attacks.
• Two-Factor Authentication (2FA): An extra verification step at login for added security.
• Regular Security Audits: A team of independent third-party experts regularly tests our systems.
• 24/7 Security Monitoring: To detect and prevent suspicious activity in real time.

Na99 does not store your information indefinitely. Specific retention periods apply to each type of data:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction History: 7 years (as required by financial regulatory authorities).
• Customer Support Records: 3 years from the date of last contact.
• Marketing Data: Until you withdraw your consent.
• Session Logs & Device Information: 90 days.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

You have full control over your personal information on the na99 platform. The following rights are available to you at any time:

Na99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

Na99 encourages parents to monitor their children's online activities and make use of parental control software.

Na99 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new features, or updates to our business operations.

• For significant changes, advance notice will be sent to your registered email address.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Visit this page regularly to stay informed of any important updates.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will respond within 48 hours.

Please include your account ID, a description of the issue, and your preferred resolution in your email. We will get back to you and resolve your concern as quickly as possible.