Na99 Terms & Conditions — Your Rights & Responsibilities

To open an account and place bets on na99, you must meet the eligibility requirements below. These form an integral part of na99's Terms & Conditions.

• Age: You must be at least 18 years of age. Use of na99 by minors is strictly prohibited.
• Identity: You must provide your accurate and real name, address, and contact details.
• One Account Only: Each individual may operate only one na99 account. If multiple accounts are found belonging to the same person, all accounts will be closed.
• Contact Information: Registration requires a valid active mobile number and a working email address.
• Payment Method: The payment account (bKash, Nagad, Rocket) used for deposits and withdrawals must be registered in your own name.
• Mental Capacity: You must participate in betting activities of your own free will and in a sound state of mind.

Na99 reserves the right to verify the information provided at registration. As part of the KYC (Know Your Customer) process, proof of identity or address may be requested at any time. Withdrawals may be put on hold until verification is complete.

Once registered on na99, keeping your account secure is entirely your responsibility. Keep your password private and never share it with anyone. If you notice any suspicious activity on your account, contact the na99 support team immediately.

Any bet or transaction made from your account will be considered authorized by you. na99 will not be liable for any losses resulting from third-party access. However, if you contact us promptly, we will do our best to assist.

• Never share your login credentials with any third party.
• Avoid logging in on public Wi-Fi.
• Keep two-factor authentication enabled.
• Log out of your account when it's not in use for an extended period.
• Change your password regularly.

Na99 will never ask for your password via email or SMS. If you receive any such message, treat it as a phishing attempt and notify us immediately.

The following rules apply to all deposits and withdrawals on na99. These rules form an important part of na99's Terms & Conditions and apply equally to all users.

Your account must be fully verified before you can make a withdrawal. Deposited funds must be wagered at least once. na99 reserves the right to review any transaction to prevent money laundering.

When placing bets on na99, you must follow the rules below. Once a bet is confirmed, it cannot be changed or cancelled — so always double-check the odds and stake amount before confirming.

1. Bet Finality: Confirmed bets cannot be cancelled unless the event is called off or a technical error occurs.
2. Odds Changes: The odds displayed at the time of placing your bet will apply. Any subsequent changes to odds will not affect confirmed bets.
3. Event Cancellation: If a match or event is cancelled, the full stake for that bet will be refunded.
4. Live Betting: Odds can change rapidly during Live Betting. na99 is not liable for bets that are not accepted due to network issues.
5. Maximum Win Amount: The maximum win from a single bet is ৳10,00,000. This limit may differ for special events.
6. Bet Outcome: Bets will be settled after the official result is announced. In the case of a disputed outcome, na99's decision is final.

For bets placed during technical issues (server outages, network disruptions), na99 reserves the right to make decisions based on the circumstances.

Na99 offers a variety of bonuses and promotions, each with its own terms and conditions detailed on the promotions page. Please read the relevant terms before claiming any bonus.

• Welcome Bonus: 100% bonus on your first deposit. A minimum of 10x wagering is required before the bonus amount can be withdrawn.
• Reload Bonus: Deposit bonuses are available each week on qualifying deposits. Bonuses will be forfeited if the required conditions are not met.
• Referral Bonus: Refer a friend and you both get a bonus. The bonus is credited once your referred friend makes their first deposit.
• Cashback Offer: Get a portion of your losses back over a set period. Wagering conditions apply to cashback.

Na99 reserves the right to modify, suspend, or cancel any bonus offer at any time. Prior notice will be given if the terms of an active bonus are changed.

The following activities are strictly prohibited to protect the integrity and security of the na99 platform. Any violation of these Terms & Conditions will result in immediate account closure.

• Operating multiple accounts under the same identity
• Registering with a false identity or misleading information
• Abusing or manipulating the bonus system
• Placing bets using automated software or bots
• Involvement in match fixing or sports corruption
• Exploiting technical vulnerabilities in the platform
• Unauthorized Access to Another User's Account
• Using the platform for money laundering or processing illegal funds
• Introducing malware or malicious code into na99's systems

Na99 uses advanced technology to detect suspicious activity. Relevant authorities may be notified if any irregularities are found.

Na99 believes betting should be a form of entertainment — not a way to solve financial problems. We are committed to responsible betting and provide a range of tools to support that.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on the maximum amount you can lose within a given period.
• Self-Exclusion: If needed, temporarily suspend your account for a set period.
• Reality Check: Get periodic reminders about your betting session duration and spending.
• Cooling-Off Period: Take a break anywhere from 24 hours up to 6 weeks.

If you feel that betting is getting out of your control, contact our support team immediately. To learn more, Responsible Gaming Visit the page.

Na99 treats the privacy of your personal data with the utmost care. We never sell or share your information with third parties. For full details on how we collect, store, and use your data, please see our Privacy Policy can be found on the page.

Your information is used solely for the following purposes:

• Account Verification & Management
• Payment Processing & Security Verification
• Customer Support
• Compliance with Applicable Laws
• Platform Improvement & Personalized Experience

Na99 reserves the right to suspend or permanently close accounts in the following circumstances. Action may be taken without prior notice in the event of a violation of these Terms & Conditions.

• Violation of Any Clause in the Terms & Conditions
• Failure to Verify Identity or Providing False Information
• Suspicious or fraudulent activity
• Account inactive for an extended period (24 months)
• User's Own Request

To voluntarily close your account, please contact our support team. Make sure to withdraw your balance before closure. A fee of ৳100 per month may apply to inactive accounts.

Na99 takes all complaints and disputes seriously. If you encounter any issue, please reach out to our support team first. Most issues are resolved within 48 hours.

1. Step One: Contact our support team via live chat or email with full details.
2. Step Two: The support team will investigate and respond within 48 hours.
3. Step Three: If unresolved, the issue will be escalated to senior management.
4. Final Decision: The decision of na99's management board shall be considered final.

All dispute-related communications must be submitted in writing to ensure accurate record-keeping. When filing a complaint, please include your account ID, the date of the incident, and a detailed description.

Na99 may amend these Terms & Conditions at any time. For significant changes, advance notice will be sent to your registered email or by SMS. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The date of the latest update will always be shown at the top of this page. Check back regularly to stay informed of any changes to the Terms. If you have questions about any updates, please contact the support team.